Privacy Policy

Privacy Policy

Scope

This policy explains how we collect, use, and share personal information when you visit our website, contact us, book service (mobile or mail-in), join the Sharp Edge Club, or subscribe to updates. The site is intended for U.S. customers and is operated in the United States.

Information we collect

Provided by you: name, email, phone, mailing address, order/membership details, messages (forms, email, text), and reviews you choose to share.
Payments: handled by Square; we do not store full card numbers on our systems.
Automatically: IP address, device/browser data, and cookie data for site functionality and analytics.

How we use information

  • Provide services (bookings, mail-in orders, repairs, returns, scheduling, membership)

  • Process payments and send invoices/receipts

  • Communicate service updates and support

  • With consent, send marketing emails/texts (route days, care tips, promos, membership openings)

  • Maintain security, prevent fraud, and meet legal/tax obligations

Legal bases / permissions

  • Performance of a contract (services you request)

  • Legitimate interests (running and protecting our business, communicating service updates)

  • Consent (email/SMS marketing—withdraw any time)

Sharing information

We do not sell personal information. We share only with:

  • Service providers (site host, email/SMS platforms, analytics)

  • Payment processor (Square)

  • Shipping carriers (e.g., USPS)

  • Legal/compliance when required

Retention

  • Orders/invoices: typically 7 years (tax/records)

  • Marketing lists: until you unsubscribe or after 24 months of inactivity

  • Routine communications: as long as reasonably needed

Your choices & rights

  • Email: unsubscribe via link or email us.

  • SMS/Text: reply STOP to opt out; HELP for help. Message & data rates may apply.

  • Access/Update/Delete: email shearcraftsman@gmail.com (we may retain records required by law).

  • Cookies: manage in your browser; blocking some may affect site features. We do not respond to “Do Not Track” signals.

Children’s privacy

Not directed to children under 13; we do not knowingly collect information from children under 13.

Security

We use reasonable administrative, technical, and physical safeguards. No method is 100% secure.

International visitors

The site operates in the U.S. If you access it from outside the U.S., you consent to U.S. processing.

SMS & Email marketing

  • Email: CAN-SPAM compliant with unsubscribe link.

  • SMS: TCPA-aligned; text only with consent; include opt-out instructions; typical frequency is monthly, with occasional route/appointment messages.

Changes

We may update this policy; the “Last updated” date will change. Material changes will be posted here.

Contact

shearcraftsman@gmail.com • 854-429-2060
Mail: Shear Craftsman, 7140 Hwy 707, PO Box 31027, Myrtle Beach, SC 29588